Several IT managed service and support companies claim to offer 24/7 IT support yet fail to define exactly what they mean. So what is 24/7 IT support?
For some support companies 24/7 IT support simply means 24/7 automated monitoring, which logs and flags up errors for the support team to respond to when they’re in the office. Other companies may go one step further and provide reactively IT support 24/7 but outsource this to another provider, who doesn’t know your account, to manage issues outside of normal office hours.
The 24/7 IT Support Center technical consultants are available in person, by phone, or over chat to assist with campus applications and services or to help you with your personally owned computer or device. The center can also provide information such as the location of campus computer labs, the availability of on-campus training, and information about obtaining off-campus assistance.
StratusPointIT, formerly ComputerSupport.com, is an end to end technology solutions provider, a highly awarded IT company that combines expertise, creativity, and versatility for your success. Our solutions help businesses migrate to the cloud, improve operations on-premise through managed IT services, and nationwide 24/7 onsite IT support. Here is what you should expect:
WOW24-7 has a strong professional background in providing remote technical support services to businesses all around the world. Our tech specialists work with companies across different industries helping them deliver excellent customer experience.
Why is WOW24-7 called one of the top technical support companies in the USA and Europe? Because of our innovative solutions! We armed our clients with a range of advantages such as:
24/7 Technical support. Your customers will receive responsive help any time it’s needed. Our agents do their best to provide them with a personalized approach and, as a result, reinforce their loyalty to your brand.
Productivity boosting. Do you want to enhance your team productivity? We have a solution! Outsource tech support to WOW24-7, and let your staff focus on core development and higher-level customer requests.
Quick response. No matter what issue appears, our team consists of certified members who can offer professional L1 technical support. Because of this, you’ll get reduced average call time and speedy complying with the customer requests.
Monthly reports. We analyze all customer request and document what works well and what needs to be improved. Let our team handle your frontline support and keep you updated with regular metric reports.
No comments:
Post a Comment