How network operation is important??

NOC means non-objection certificate This certificate is obtained from those places where any person has an objection. For example- if you want to put a Mobile tower in your land or in your terrace then it can happen that your neighbor has an objection so for that you have to give an application for NOC or NON-Objection Certificate from your neighbor or any person who you think that objection can arise.NOC is one of the best evidence to defend your self in the court of law. And if you are buying an old bike or second-hand bike from someone then you have to take NOC because it can happen that there is a loan that is due and he has not paid all the loan then the bank will take that bike from you.

NOC engineers and technicians are responsible for monitoring infrastructure health, security, and capacity on a clients’ environment. They make decisions and adjustments to ensure optimal network performance and organizational productivity.NOC techs constantly research anomalous activities on the network, make technical adjustments, and can marshal extensive resources—some that would only be used rarely by an in-house IT services provider—to respond to emergency situations. The NOC provides back end maintenance, problem resolution, and support so that the MSP can respond to issues as they arise and ensure client uptime.


NOC Engineer or NOC Technicians are accountable for maintaining 100% network uptime by monitoring network 24/7/365. They ensure the connectivity of an IT system is glitch-free so that the productivity& profitability of the business is not compromised They are also responsible for monitoring every net flow, hop, server and endpoint attached to a Managed Service Providers (MSP’s) client networks. They keep a close eye on the network’s infrastructure to ensure the system’s uptime is not compromised due to malware, network errors, or other network-related issues. They deal with the complex networks and troubleshoot if required by following the standard procedures.+ The high functional NOC help technicians in identifying problems across the network before it occurs.


Security and data protection is confirmed as the top business priority for 2018, with higher ratings than last year. Awareness of requirements is growing, and as security concerns remain overriding, the protection of proprietary information and data is crucial in order to safeguard an organization's reputation for reliability and solidity. The key criteria that both a NOC and a SOC have in common are that they work with the MSP to solve IT-related issues, and never with the end-user. However, where a NOC will focus on the remote monitoring and maintenance of a client’s IT environment to meet SLAs and ensure client uptime free of technical malfunction, a SOC is much more security-focused. SOCs monitor for vulnerabilities, attack vectors, and emerging threats on a client network and are prepared to detect anomalies and mitigate cyber attacks as they arise.


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How does a help desk provide IT support services and customer support services?

Transform your customer support operations with HR and IT service desk automation that lowers repeat calls and emails, and accelerates incident closure time, approvals, and resolutions. Off-the-shelf and customizable integrations with ServiceNow, Salesforce, and Atlassian service desk offer a flexible ecosystem for automating routine service requests so that your IT Service Desk reps can focus on their customer relationships.

There are countless issues that can arise between your hardware, software, server, and applications, and your business can’t afford extended downtime. However, many small and mid-sized businesses also don’t have the luxury of a targeted IT department or an engineer who can help them. Both service desks and help desks exist to resolve issues for users and perform preventative maintenance of IT systems. While the customer-facing service desk helps solve issues for external customers, the internal help desk keeps employees happy and productive within the company’s IT infrastructure. End-user help desk teams are generally responsible for maintaining and servicing employees computers, software, applications, and devices. One of the biggest challenges facing help desks programs today is the sheer volume of apps and IT systems used in the modern, cloud-based enterprise.

Both service desks and help desks are essential in providing value to a company’s day-to-day operations.  When organizations have a strategy in place for delivering self-service options, using an integrated ticketing system, and leveraging automation and analytics to study processes, they can keep users productive and in sync. If you want to learn more about building a highly-efficient and customized support program, talk to Matrix! We help our customers deliver superior end-user support in distributed, diverse, and complicated IT environments so they can get back to doing what they do best – innovating and growing their businesses.
Help desks aid end-users in fixing common technology problems. Service desks aid organizations in ensuring their users can use technology in pursuit of business goals with maximum effectiveness, including set processes and best practices. Commonly, help desks are seen as a component of a larger service desk solution. Insight’s remote help desk services give you a flexible, scalable solution with the look and feel of an internal desk. We’ll help you personalize end-user support while you focus on growing your business.

Optimize the automation, management, and tracking of changes and configurations to your IT assets, processes, and services. Services help desk can be beneficial to companies of all sizes. Companies that have their own internal IT staff can use help desk services to outsource the support of solving end-user issues, which are typically repetitive with a limited need for advanced technical expertise.NOC technicians will also monitor client environments for uptime performance, and proactively resolve issues before the client is even aware. Ongoing updates of antivirus, malware, antispam, device firmware, and OS are performed to eliminate service and security issues. The Help Desk provides technology support for computer equipment, printers, phones, wireless connectivity, classroom sodium technology, network accounts, and email for Cascadia employees and students. The Help Desk also has technology available for checkout and video editing stations that can be reserved for classwork or projects.