ServiceDesk Plus is a game-changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issue to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end-users, and stakeholders alike.
ManageEngine ServiceDesk Plus is a comprehensive help desk and asset management software that provides help desk agents and IT managers an integrated console to monitor and maintain the assets and IT requests generated from the users of the IT resources in an organization. The IT help desk plays an important part in the provision of IT Services. It is very often the first contact the users have in their use of IT Services when something does not work as expected. The IT help desk is a single point of contact for end-users who need help. Without this, an organization could certainly face losses due to inefficiencies.
Configuration Management Database (CMDB) lets you track and manage all your Configuration Items (CIs) in a single repository. Unlike the asset database that comprises of a bunch of CIs, the CMDB in ServiceDesk Plus is designed to support a vast IT structure where the interrelations between the CIs are maintained and supported successfully. It's the CI relationship that makes the CMDB an effective decision-making tool, impact, and root cause analyzer.
The IT Service Desk is intended to be a primary point of engagement between users and an IT organization. According to ITIL, the service desk is the single point of contact (SPOC) between the service provider (IT) and users for day-to-day activities. A typical service desk manages incidents (service disruptions) and service requests (routine service related tasks) along with handling user communications for things like outages and planned changes to services. A service desk typically has a broad scope and is designed to provide the user with a single place to go for all their IT needs. This results in the service desk playing a pivotal role in facilitating the integration of business processes with the technology ecosystem and broader service management infrastructure.
Modern technology trends including cloud-services, the widespread use of 3rd party components in the IT ecosystem and advancements in discovery and monitoring capabilities have led to the integration of stand-alone helpdesk ticketing systems into more comprehensive ITSM platforms that serve as the hub of operations not just for the IT service desk, but the entire IT function. As companies seek to further modernize and pursue Digital Transformation initiatives, the IT Service Desk is evolving again to become more business-centric, with greater awareness of business processes and data – in many cases becoming an integrated part of companies’ business operations.
A help desk is a resource intended to provide the customer or internal user with information and support related to a company's processes, products, and services. The purpose of a help desk is to provide a centralized resource to answer questions, troubleshoot problems and facilitate solutions to known problems. Common examples of help-desks include Technical Support centers, Product Support /Warranty functions, Employee Benefits desks and facilities service centers. Helpdesk support may be provided through various channels including physical locations, toll-free numbers, websites, instant messaging, or email
ManageEngine ServiceDesk Plus is a comprehensive help desk and asset management software that provides help desk agents and IT managers an integrated console to monitor and maintain the assets and IT requests generated from the users of the IT resources in an organization. The IT help desk plays an important part in the provision of IT Services. It is very often the first contact the users have in their use of IT Services when something does not work as expected. The IT help desk is a single point of contact for end-users who need help. Without this, an organization could certainly face losses due to inefficiencies.
Configuration Management Database (CMDB) lets you track and manage all your Configuration Items (CIs) in a single repository. Unlike the asset database that comprises of a bunch of CIs, the CMDB in ServiceDesk Plus is designed to support a vast IT structure where the interrelations between the CIs are maintained and supported successfully. It's the CI relationship that makes the CMDB an effective decision-making tool, impact, and root cause analyzer.
The IT Service Desk is intended to be a primary point of engagement between users and an IT organization. According to ITIL, the service desk is the single point of contact (SPOC) between the service provider (IT) and users for day-to-day activities. A typical service desk manages incidents (service disruptions) and service requests (routine service related tasks) along with handling user communications for things like outages and planned changes to services. A service desk typically has a broad scope and is designed to provide the user with a single place to go for all their IT needs. This results in the service desk playing a pivotal role in facilitating the integration of business processes with the technology ecosystem and broader service management infrastructure.
Modern technology trends including cloud-services, the widespread use of 3rd party components in the IT ecosystem and advancements in discovery and monitoring capabilities have led to the integration of stand-alone helpdesk ticketing systems into more comprehensive ITSM platforms that serve as the hub of operations not just for the IT service desk, but the entire IT function. As companies seek to further modernize and pursue Digital Transformation initiatives, the IT Service Desk is evolving again to become more business-centric, with greater awareness of business processes and data – in many cases becoming an integrated part of companies’ business operations.
A help desk is a resource intended to provide the customer or internal user with information and support related to a company's processes, products, and services. The purpose of a help desk is to provide a centralized resource to answer questions, troubleshoot problems and facilitate solutions to known problems. Common examples of help-desks include Technical Support centers, Product Support /Warranty functions, Employee Benefits desks and facilities service centers. Helpdesk support may be provided through various channels including physical locations, toll-free numbers, websites, instant messaging, or email
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